{"id":547698,"date":"2025-11-17T11:20:35","date_gmt":"2025-11-17T10:20:35","guid":{"rendered":"https:\/\/sscnapoli.it\/?page_id=547698"},"modified":"2025-11-26T15:09:10","modified_gmt":"2025-11-26T14:09:10","slug":"faq-membership","status":"publish","type":"page","link":"https:\/\/sscnapoli.it\/en\/faq-membership\/","title":{"rendered":"FAQ Membership"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">What is the SSC Napoli Membership?<\/h2>\n\n\n\n<p>The SSC Napoli Membership is the Club\u2019s loyalty program that allows you to play, challenge other fans, and win exclusive prizes and unforgettable experiences directly from the app or the official website.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What types of Membership are available?<\/h2>\n\n\n\n<p>Two plans are available:<\/p>\n\n\n\n<p><strong>Free<\/strong> \u2013 Sign up for free to access exclusive content and participate in games, quizzes, and predictions with the chance to win dedicated prizes.<\/p>\n\n\n\n<p><strong>Premium<\/strong> \u2013 Enjoy the full experience: take part in Premium contests with exclusive leaderboards and prizes, receive a \u20ac25 voucher to use on our e-commerce, and access a reserved sales phase with the opportunity to purchase tickets for Napoli home matches.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How do you become an SSC Napoli Member?<\/h2>\n\n\n\n<p>You can register for the Membership in two ways:<\/p>\n\n\n\n<p>From the website: After registering or logging into the SSC Napoli website, visit <a href=\"https:\/\/sscnapoli.it\/membership\/\">https:\/\/sscnapoli.it\/membership\/<\/a> and select \u201cBecome a Member\u201d. A new page will open where you can activate the Free Membership (required before upgrading to Premium). Click \u201cGet Membership\u201d, enter the requested information, and you will instantly become a Free Member. To upgrade to Premium, click on the Upgrade button or navigate to the Membership section of your profile.&nbsp;&nbsp;<\/p>\n\n\n\n<p>From the app: After registering or logging into the app, tap the icon with your initials at the top right. At the bottom of the screen, you will find a blue banner that says \u201cYour Membership is ready!\u201d. Tap the banner, enter the required information, and your Free Membership registration will be completed. To upgrade to Premium, tap the icon with your initials then click Membership. Swipe left to the Premium card and click &#8216;Learn More&#8217;. Log into your membership and click the Upgrade button or navigate to the Membership section of your profile.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Do I need to be a Free Member before becoming a Premium Member?<\/h2>\n\n\n\n<p>Yes, you must first register as a Free Member. Once the free registration is completed, you can upgrade to the Premium Membership for \u20ac75.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How can I participate in contests?<\/h2>\n\n\n\n<p>After registering for the Membership (either Free or Premium), you can participate in the contests available on the app and official website, subject to providing the necessary consents. Earn points by joining quizzes, predictions, and challenges, climb the monthly and annual rankings, and win prizes and unforgettable experiences. Each month, you can also try your luck with Instant Win opportunities.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What prizes and experiences are available?<\/h2>\n\n\n\n<p>Prizes include match tickets, stadium tours, player meet-and-greets, signed shirts, match-day experiences, European away trips, and much more. For full details on contests and available prizes, please refer to the following links:<\/p>\n\n\n\n<p><a href=\"https:\/\/cdn.sscnapoli.it\/wp-content\/uploads\/2025\/10\/25.10.06-Regolamento_classifiche.pdf\">Contest \u2013 Rules<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/cdn.sscnapoli.it\/wp-content\/uploads\/2025\/10\/25.10.06-Regolamento_IW-1.pdf\">Instant Win &#8211; Rules<\/a><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Can the \u20ac25 voucher be used immediately?<\/h2>\n\n\n\n<p>The \u20ac25 voucher is one of the benefits reserved for Premium Members and can be used on the SSC Napoli official e-commerce (<a href=\"https:\/\/store.sscnapoli.it\/it\/\">https:\/\/store.sscnapoli.it\/it\/<\/a>). The voucher redemption code will be sent by e-mail, to the address used during registration, starting from the fourteenth day after the activation of the Premium Membership. The voucher will be valid until the end of the sports season following the one in which it was issued.<\/p>\n\n\n\n<p>The \u20ac25 voucher cannot be combined with other promotions available on the website.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Do Premium Members have access to a reserved ticketing phase?<\/h2>\n\n\n\n<p>Yes, Premium Members have access to a reserved sales phase for purchasing tickets to Napoli home matches. This phase takes place before the general sale and after the priority phase reserved for Fidelity Card holders.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How long does the Premium Membership last?<\/h2>\n\n\n\n<p>The Premium Membership is valid for 12 months from the subscription date and can be renewed at its natural expiration. If the Premium Membership is not renewed, the user will return to the Free level.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Who can I contact in case of issues<\/h2>\n\n\n\n<p>For any need or report, a Customer Care service is available via e-mail at: <a href=\"mailto:sscn.membership@promotiempo.it\">sscn.membership@promotiempo.it<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is the SSC Napoli Membership? The SSC Napoli Membership is the Club\u2019s loyalty program that allows you to play, challenge other fans, and win exclusive prizes and unforgettable experiences directly from the app or the official website. What types of Membership are available? Two plans are available: Free \u2013 Sign up for free to [&hellip;]<\/p>\n","protected":false},"author":114784,"featured_media":532711,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-standard.php","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Membership - SSC Napoli<\/title>\n<meta name=\"description\" content=\"What is the SSC Napoli Membership?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sscnapoli.it\/en\/faq-membership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Membership - SSC Napoli\" \/>\n<meta property=\"og:description\" content=\"What is the SSC Napoli Membership? 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